I’m studying and need help with a Marketing question to help me learn.
Please watch this video: https://www.viddler.com/embed/55dcd635Please answer the following questions:
1. What is the first and most important thing that FedEx is doing in order to provide excellent customer service?
2. How does FedEx maintains excellent customer service?
Please include at least 2 paragraphs or more (5 – 6 lines each) to explain your arguments/answers. You may include an example to demonstrate your argument.